LimeLight Stages – Final Sale Policy & 30-Day Trial Program

Final Sale Policy

Because LimeLight stages are used for time-sensitive events and shipped via specialty LTL freight, all sales are final. This applies to all LimeLight items including but not limited to:

Platforms, Risers, Guardrails, Stair units, Carts, Skirting, Accessories, Packaged stage kits, Custom configurations

If you want to evaluate LimeLight Stages before investing in your full stage system, we strongly recommend using our 30-Day Trial Program instead of purchasing a non-returnable staging order. Plan ahead, if you are unsure - don't leave your 30 day trial to the last minute!

30-Day Trial Program

Choosing the right stage system matters. Our 30-Day Trial Program allows you to test LimeLight products firsthand—before committing to a full purchase.

During your trial, you can:

See each finish in person
Test the stage height
Experience how our SecureLock Technology connects risers to platforms
See how our HexConnectors lock platforms together
Evaluate the strength, durability, and rigidity of LimeLight panels
Assess the weight and handling of panels
Confirm the system is right for your school, church, or event venue

If you have any hesitation, this program is the best way to ensure LimeLight is the perfect fit - hands-on, low-risk, and without the need for returns.

Reporting Damaged, Defective, or Incorrect Items (24–48 Hour Requirement)

If any product arrives damaged, defective, or incorrect, you must notify LimeLight within 24–48 hours of delivery.

To report an issue:

Email us at support@limelightstages.com.
Please upload the following information: photos, videos, your name and your order number.
We ask all customer support issues are initially emailed so our system can timestamp and log your claim.

Required Documentation

To process a claim, the following documentation is required:

If your shipment arrived damaged, you must sign “DAMAGED” on the Bill of Lading (BOL) and retain a copy. We recommend taking a photo of anything you sign.
If signed electronically, write “ARRIVED DAMAGED” in the signature line and take a photo.
Photos of the packaging and visible damage or defect
Photos or video of the affected item(s)
Your order number and contact information
Any additional details requested by our team

Incomplete submissions may delay processing and may limit our ability to file a freight claim on your behalf.

Replacement Procedure

Once your claim is reviewed and replacement is approved, LimeLight will:

Ship replacement components or full units, or
Provide corrective support depending on the issue

Products must remain in their original packaging until the claim is resolved.

Incorrect Shipments

If the wrong item is delivered, you must report the issue by emailing us at support@limelightstages.com within 24–48 hours for fast correction.