Política de reembolso

Because our products are event based, ALL SALES ARE FINAL.

LimeLight Stages – Final Sale Policy & 30-Day Trial Program

Because LimeLight stages are used for time-sensitive events and shipped via specialty LTL freight, all sales are final.

This applies to ALL items -Platforms, Risers, Guardrails, Stair units, Carts, Skirting, Accessories, Packaged stage kits, Custom configurations

If you want to evaluate LimeLight before investing in your full stage system, we strongly recommend using our 30-Day Trial Program instead of purchasing a non-returnable staging order. Call us for details.

30-Day Trial Program

Choosing the right stage system matters. Our 30-Day Trial Program allows you to test LimeLight products firsthand—before committing to a full purchase.

During your trial, you can:

  • See each finish in person
  • Test the stage height
  • Experience how our SecureLock Technology connects risers to platforms
  • See how our HexConnectors lock platforms together
  • Evaluate the strength, durability, and rigidity of LimeLight panels
  • Assess the weight and handling of panels
  • Confirm the system is right for your school, church, or event venue

If you have any hesitation, this program is the best way to ensure LimeLight is the perfect fit - hands-on, low-risk, and without the need for returns.

Damages and Issues (24-Hour Requirement)

Please inspect your order carefully upon delivery.

If you see any of the following when your shipment arrives:

  • Torn or compromised shrink wrap on the pallet
  • Crushed or heavily damaged boxes
  • Visible damage to any part of the shipment

You must:

  • Note the damage on the Bill of Lading (BOL) before the driver leaves.
  • Write “DAMAGED” or “ARRIVED DAMAGED” clearly next to your signature.
  • With your cell phone, take a photo of the signed BOL showing your damage note.
  • Take clear photos of the damaged packaging and product.
  • Email us at support@limelightstages.com with:

Photos of the damage

A picture or scan of the signed BOL

A copy of your invoice or order confirmation

If an item is defective, damaged, or you received the wrong item, please email us at support@limelightstages.com as soon as possible (within 24 hours of delivery) so we can evaluate the issue and make it right.

How to Report a Damage, Defect, or Incorrect Item

To help us process your claim quickly:

  • Email us at support@limelightstages.com
  • Upload photos, videos, your name and order number so our system can timestamp and log your claim.
  • Email supporting documents (BOL, invoice, photos) to support@limelightstages.com if your shipment arrived damaged.

Required Documentation

To process a claim, the following are required:

  • Signed Bill of Lading (BOL) marked “DAMAGED” or “ARRIVED DAMAGED” if there was visible freight damage
  • Photo of the signed BOL
  • Photos of the packaging and visible damage or defect
  • Photos or video of the affected item(s)
  • Your order number and contact information
  • Any additional details requested by our team

Incomplete submissions may delay processing and may limit our ability to file a freight claim on your behalf.

Replacement Procedure

Once your claim is reviewed and approved, LimeLight will:

  • Ship replacement components or full units, or
  • Provide corrective support depending on the issue

Please keep all products in their original packaging until your claim is fully resolved.

Incorrect Shipments

If the wrong item is delivered, please:

We will review your claim and correct the shipment as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@limelightstages.com.